Privacy Policy
At VexaLive, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our website and streaming services.
Our goal is simple: to provide a reliable streaming experience while handling your information responsibly and transparently.
1. Information We Collect
We only collect information that is necessary to provide and support our service. This may include:
- Your name and email address
- Account and subscription details
- Device or app information used for streaming
- Communications you send to us (email or WhatsApp support messages)
Note: Payment information is processed securely by our payment providers and is never stored on our servers.
2. How We Use Your Information
We use your information only to:
- Activate and manage your subscription
- Provide customer support and technical assistance
- Send important service-related emails (activation details, updates, or support responses)
- Improve service performance and user experience
We do not sell, rent, or trade your personal information to third parties.
3. Cookies & Website Data
Our website may use basic cookies or analytics tools to:
- Ensure the website functions properly
- Understand how visitors use our site
- Improve performance and usability
These tools do not collect sensitive personal data.
4. Data Security
We take data protection seriously and use appropriate technical and organizational measures to safeguard your information.
Access to personal data is limited to authorized personnel only, and all reasonable steps are taken to prevent unauthorized access or misuse.
5. Third-Party Services
To operate our service efficiently, we may rely on trusted third-party providers (such as payment processors or analytics tools). These providers are required to handle your data securely and only for the purposes necessary to deliver their services.
6. Communications & Support
If you contact us for support, we may retain communication records to resolve your request and improve our customer service.
7. Your Rights
You have the right to:
- Request access to your personal data
- Request correction or deletion of your information
- Ask questions about how your data is handled
To exercise these rights, simply contact our support team.
8. Policy Updates
We may update this Privacy Policy occasionally to reflect changes in our services or legal requirements. Any updates will be posted on this page with the revised date.
9. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, you can contact us at:
